Day-in-the-Life Training
Going Beyond Recall Quiz – Use cases
Read time : 2 minute
In this article, we’re looking at “Day-in-the-Life” training, a scenario-based approach that strings together one-question scenarios to simulate a typical workday. This method is particularly effective for onboarding, helping new hires learn the ropes through realistic situations that guide them through decision-making processes and reinforce company expectations.
Definition
“Day-in-the-Life” training creates an interactive narrative that immerses learners in their potential roles. Unlike standalone quiz questions, this training strings multiple questions into a storyline. Each question represents a scenario they might encounter on the job, requiring them to make decisions based on realistic challenges. As learners move through these interwoven questions, they not only build critical skills but also experience the rhythm of a typical day, giving them a head start in adapting to their new roles.
Example
Imagine a day-in-the-life training for a customer support specialist at a tech company. The scenario begins with the learner receiving a ticket about an urgent issue with a customer. They must decide how to prioritize and respond to the customer, who is frustrated and seeks immediate assistance. As the day progresses, the learner tackles other challenges: responding to a difficult client, troubleshooting a system error, and managing multiple tickets efficiently.
For instance, one question might look like this:
As you’re about to wrap up a call with a satisfied customer, you receive a notification about a new ticket. This time, it’s from a customer who is experiencing recurring connectivity issues with the product, and they’re getting frustrated after multiple attempts at resolution.
What do you do?
- Reach out to the customer immediately to reassure them, even if you don’t have a solution yet, and let them know you’re escalating the issue.
- Check previous ticket notes, troubleshoot on your end, and respond with a detailed email of next steps they can try.
- Forward the ticket to a specialist team without contacting the customer, as they’ve already received previous responses.
Correct Answer: Option 1, as it shows empathy, proactive customer engagement, and prioritization of unresolved issues.
Using a series of connected one-question scenarios paints a picture of what the learner’s day could look like, encouraging them to think critically about each situation.
Getting started with SceneHero
Authoring a “Day-in-the-Life” training sequence is straightforward with SceneHero. This tool helps designers build cohesive, job-relevant scenarios that flow naturally, using its intuitive, no-code interface. With features like AI-driven content suggestions, character and background libraries, and branding options, SceneHero makes it easy to create these engaging, immersive experiences without complex programming.
Simply select your learning objectives, design the narrative around job-specific tasks, and link multiple mini scenarios to form a cohesive storyline. SceneHero’s preview and deployment options ensure your scenarios are ready for real-world use, providing a seamless learning experience from start to finish.
“Day-in-the-Life” training brings onboarding to life by combining practical application with realistic context, helping learners visualize their future roles. Ready to get started? Dive into SceneHero and see how this training style can elevate your onboarding programs.
If you are curious and want to know more about SceneHero, you can find more information in the following SceneHero page. You can also reach out to us via this contact form.
